Terms of service

TERMS & CONDITIONS

Scoot City Ltd
Trading as SXC Scooters

Company number: 12010592
Effective date: 7 September 2026

These Terms & Conditions ("Terms") govern your use of the SXCScooters website and, where applicable, the products and services supplied by Scoot City Ltd ("Scoot City", "SXCScooters", "we", "us" or "our").

By using our website, submitting an enquiry, booking a service, purchasing a service, purchasing a product or otherwise engaging with us, you agree to the Terms that apply to that transaction or service.

Nothing in these Terms affects any statutory rights you may have under applicable UK law.

1. About us

Scoot City Ltd, trading as SXC Scooters, is a company registered in England and Wales.

Registered office:
2nd Floor, Lowry Mill
Lees Street
Pendlebury
Swinton
M27 6DB
United Kingdom

Company number: 12010592

Email: info@sxcscooters.com
Telephone: +44 7398 660031
Website: https://sxcscooters.com

2. Website use

You may use our website for lawful purposes only.

You must not use our website:

for any unlawful purpose;
to commit or facilitate fraud;
to introduce malicious software or harmful code;
to attempt to gain unauthorised access to our systems;
to interfere with the operation or security of the website;
to copy or reproduce website content for commercial purposes without permission;
to impersonate another person or business; or
in any manner that could damage our business, website or reputation.

We reserve the right to restrict or suspend access to the website where reasonably necessary for security, maintenance, legal or operational reasons.

3. Website information

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However, product descriptions, specifications, photographs, availability, pricing and other information may occasionally contain errors or become out of date.

We reserve the right to correct errors and update information.

If an error affects an order you have placed, we will contact you and, where applicable, provide you with the option to proceed on the corrected terms or cancel the affected order.

Nothing in this section limits your statutory rights.

4. Product and service availability

Products and services displayed on the website are subject to availability.

We may discontinue, modify or temporarily suspend products or services.

Where you have already entered into a contract with us, any cancellation or modification will be handled in accordance with the applicable contract and your statutory rights.

5. Repair, servicing and diagnostic services

We provide repair, servicing, maintenance and diagnostic services for electric scooters, e-bikes, mobility products and associated electrical and mechanical components.

The exact work to be carried out will depend upon the condition of the vehicle, component or equipment and the nature of the reported fault.

A booking, inspection or diagnostic assessment does not necessarily mean that a particular repair will be possible.

We may need to inspect the equipment before confirming:

the cause of a fault;
the parts required;
the total repair cost;
whether a repair is technically possible; or
whether a repair is economically sensible.

Where the final repair requirement differs materially from the original enquiry or quotation, we will contact you before carrying out additional chargeable work where reasonably practicable.

6. Our commitment to repair work

We aim to provide repair and servicing work with reasonable care and skill and in accordance with the work agreed with you.

Before work begins, we will explain, where reasonably possible:

the reported fault;
the proposed work;
the estimated or quoted cost;
any known limitations; and
any significant safety concerns identified during inspection.

Nothing in these Terms is intended to remove or restrict any statutory rights you have as a consumer.

7. Diagnostic services

A diagnostic assessment is intended to identify or investigate faults based on the information and testing available at the time.

A diagnostic service does not guarantee that every underlying fault will be identified.

Electric scooters, e-bikes and other electrically powered vehicles can have multiple interacting electrical, mechanical, software and battery-related faults.

Where a fault cannot reasonably be identified without further testing, dismantling, specialist equipment or additional work, we may recommend further investigation.

Any additional chargeable work will be explained before it is carried out, where reasonably practicable.

Intermittent, concealed or subsequently developing faults may not be detectable during the initial assessment.

8. Pre-existing faults, damage and concealed defects

Equipment presented for repair may contain pre-existing faults, wear, damage, modifications, deterioration or concealed defects.

These may include:

damaged or worn frames;
damaged wiring;
water ingress;
corrosion;
damaged connectors;
worn brakes;
damaged wheels or tyres;
previous accident damage;
modified electrical systems;
modified batteries;
non-original components;
previous repairs;
incorrect parts;
structural damage; and
damaged charging systems.

Where we identify a significant pre-existing issue, we will advise you where reasonably possible.

Where such conditions materially affect the proposed work, we may:

advise you of the issue;
revise an estimate or quotation;
recommend additional work;
decline particular work where it would be unsafe or unreasonable; or
return the equipment without completing the proposed repair.

Repairing one fault does not guarantee that unrelated or underlying faults will not subsequently become apparent.

9. Additional faults and additional work

If additional faults or required work are identified during inspection or repair, we will seek your approval before carrying out additional chargeable work wherever reasonably practicable.

An estimate is not necessarily a fixed quotation unless expressly identified as such.

Where immediate action is reasonably necessary to address a safety issue, protect property or prevent further damage, we may take reasonable steps to protect the equipment and will notify you as soon as reasonably practicable.

No additional chargeable work will normally be undertaken without your approval unless you have previously authorised us to proceed up to a specified limit.

10. Safety concerns and refusal of work

We reserve the right to decline, suspend or discontinue work where we reasonably believe that the equipment presents a significant safety risk.

Examples may include:

severely damaged batteries;
swelling or physical battery damage;
evidence of thermal damage;
exposed high-current wiring;
unsafe modifications;
severe structural damage;
compromised braking systems;
damaged charging systems;
significant water damage;
evidence of electrical shorting; or
components that cannot safely be tested or repaired.

Where practical, we will explain the reason for refusing or suspending work and may provide photographic or written evidence.

11. Batteries and electrical safety

Electric scooters, e-bikes and similar vehicles may contain high-energy lithium-ion or other rechargeable battery systems.

Battery condition can change over time and may be affected by previous damage, modification, charging practices, age, storage conditions, water ingress, accident damage or manufacturing defects.

You must inform us of any known:

battery damage;
swelling;
overheating;
smoke;
unusual smell;
water ingress;
electrical arcing; or
previous battery modification.

We may refuse to accept, store, transport, charge, test, diagnose or repair equipment where we reasonably believe that it presents an unsafe battery or electrical condition.

Where equipment presents an immediate safety risk, we may take reasonable measures to isolate or secure it and will notify you as soon as reasonably practicable.

We do not manufacture batteries unless specifically agreed in writing.

12. Water damage

Water ingress can cause hidden or progressive electrical and mechanical damage.

Where equipment has suffered water ingress, we cannot guarantee that repair of an immediately identified fault will prevent future faults arising from corrosion or other consequential damage.

Where appropriate, we may recommend additional inspection, cleaning, drying, corrosion treatment or component replacement.

13. Customer modifications and non-standard equipment

You must tell us about any known:

previous repairs;
modifications;
replacement batteries;
upgraded controllers;
aftermarket displays;
modified wiring;
performance modifications;
third-party chargers;
replacement motors;
altered firmware;
aftermarket brakes;
modified suspension; or
other non-original components.

Failure to disclose relevant modifications may affect our ability to diagnose or safely repair the equipment.

Where modifications materially affect safety, compatibility, diagnostics or repairability, we may decline work or recommend that the equipment be returned to an appropriate configuration before work continues.

We cannot guarantee compatibility with third-party modifications.

14. Parts and replacement components

Where replacement parts are required, parts may include:

genuine manufacturer parts;
original-equipment parts;
compatible third-party parts;
refurbished components; or
used components,

depending on availability and the work agreed with you.

Where the type or specification of a replacement component is material to the repair, this will be discussed with you where reasonably practicable.

Parts ordered specifically for your equipment may be subject to supplier availability and lead times.

15. Customer-supplied parts

If you provide a part for us to install, you are responsible for ensuring that the part is suitable and compatible with the equipment.

We may refuse to install a part where we reasonably believe it is:

incompatible;
unsafe;
damaged;
counterfeit;
defective;
incorrectly specified; or
otherwise unsuitable.

Where a customer-supplied part fails or is defective, our responsibility is limited to the services we have actually provided, subject to your statutory rights.

16. Testing and test riding

Following repair, we may carry out appropriate functional testing to verify the work.

Testing will depend upon the nature of the repair, the condition of the equipment and the facilities reasonably available.

Where reasonably necessary to diagnose, repair or verify a fault, controlled testing or a test ride may be carried out.

We will not test ride equipment where we reasonably believe doing so would be unsafe.

Where equipment is considered unsafe to ride or operate, we will advise you accordingly.

We are not responsible for faults that subsequently arise solely because of a pre-existing defect, concealed condition or modification that could not reasonably have been identified during the agreed work, subject always to applicable statutory rights.

17. Customer responsibility

You must provide accurate information about the equipment and its condition.

You should tell us about:

previous repairs;
modifications;
battery replacements;
electrical work;
accidents;
water damage;
known faults; and
any other circumstances that may affect the repair.

Failure to provide relevant information may affect the accuracy of diagnosis, the time required to complete work and the safety of the repair.

Following repair, you are responsible for using the equipment appropriately and following any safety or maintenance recommendations provided by us.

Where we advise that equipment should not be used, you should not continue using it until the identified safety issue has been addressed.

18. Legal use of electric scooters and similar vehicles

Electric scooters and similar vehicles may be subject to specific legal restrictions.

You are responsible for ensuring that any equipment is used lawfully, safely and in accordance with applicable laws, regulations, insurance requirements and manufacturer instructions.

In England and Wales, privately owned electric scooters generally cannot be used on public roads, pavements, cycle lanes or other public places unless a specific legal exemption or authorisation applies.

Rental e-scooters may be used only in accordance with the rules applying to an authorised rental scheme.

We do not authorise, recommend or encourage unlawful use of any vehicle.

A repair, modification or installation of a component does not mean that the resulting vehicle is legal for use on public roads, footways or other public areas.

You are responsible for determining whether a particular vehicle may lawfully be used in a particular location.

Where we reasonably believe that equipment is unsafe or unsuitable for lawful use, we may advise you not to ride or operate it.

19. Performance modifications

We may decline requests to make modifications that we reasonably believe could:

create an unsafe condition;
damage the equipment;
compromise braking or steering;
create an electrical or battery hazard;
breach applicable law; or
expose you, us or another person to unreasonable risk.

Where a customer specifically requests a modification, any resulting change in performance, range, speed, braking characteristics or reliability should be understood before the work is undertaken.

20. Collection and delivery

Where collection or delivery is arranged by us, the applicable collection or delivery charge will be communicated before the service is provided.

We may use third-party couriers or delivery providers.

Reasonable care will be taken when handling equipment and parts.

Customers must ensure that the equipment is made available at the agreed location and time.

Where a customer is unavailable or collection/delivery cannot reasonably be completed because of circumstances attributable to the customer, additional charges may apply where these have been communicated or are reasonably incurred.

Any apparent transport-related damage should be reported to us as soon as reasonably possible.

21. Customer property

Customers should remove personal belongings and accessories that are not required for the repair.

We are not responsible for loss of or damage to personal items left within or attached to equipment where such loss or damage was not caused by our negligence.

22. Vehicles awaiting customer approval

If additional work is identified, we may contact you for approval before proceeding.

Where you decide not to proceed, we will make reasonable arrangements for the equipment to be returned or collected.

Any legitimate charges already incurred for agreed services, diagnostics, parts specifically ordered for you, collection/delivery or other agreed work may remain payable, subject to applicable cancellation and consumer rights.

23. Storage and uncollected equipment

Once repair or service work has been completed, or once we have notified you that equipment is ready for collection, you should arrange collection promptly.

We may contact you where equipment remains uncollected.

If equipment remains with us for an extended period after reasonable attempts have been made to contact you, reasonable storage or handling costs may apply where these have been clearly communicated and are proportionate to the costs incurred.

We will not simply treat an uncollected vehicle as abandoned without taking reasonable steps to contact the owner and providing an appropriate opportunity to collect it.

Where an item is ultimately treated as abandoned, we will act in accordance with applicable law.

24. Payment

Unless otherwise agreed, payment is due when the relevant goods or services become payable.

For repair work, we may require:

a deposit;
payment in advance for parts;
payment before ordering special-order parts; or
full payment before collection or delivery.

Any such requirement will be communicated before the relevant commitment is made.

We reserve the right not to release equipment or goods until amounts properly due have been paid, subject to applicable law.

25. Cancellation and appointments

Repair and service appointments are subject to availability.

If you need to cancel or rearrange an appointment, please provide reasonable notice.

Where a consumer enters into a distance or off-premises service contract, statutory cancellation rights may apply.

If you ask us to begin providing a service during a statutory cancellation period, you may be required to pay a proportionate amount for services supplied before cancellation where permitted by law.

Where a service has been fully performed following your express request and the required acknowledgement concerning loss of the cancellation right, statutory cancellation rights may cease where the law permits.

We will not impose disproportionate cancellation charges.

Nothing in these Terms limits any statutory cancellation rights.

26. Repairs and statutory consumer rights

Where you are a consumer, services supplied by us are subject to the statutory rights provided by applicable UK consumer law.

In particular, services must be performed with reasonable care and skill.

Where a service does not conform to the contract, you may have statutory remedies, which can include requiring the service to be performed again or receiving an appropriate price reduction, depending on the circumstances.

Nothing in these Terms excludes or restricts those rights.

27. Repair workmanship and parts warranty

Unless a different period or arrangement is confirmed in writing, we will carry out repair workmanship with reasonable care and skill.

Where we supply and fit a replacement part, the part will be covered for the period stated by us or, where applicable, under the manufacturer's warranty.

Any repair warranty applies to the specific repair or part supplied and does not guarantee that the equipment as a whole will remain fault-free.

The warranty does not normally cover:

pre-existing or unrelated faults;
subsequently developing faults;
normal wear and tear;
consumable items or routine maintenance;
damage caused by misuse, accident, neglect or overloading;
water ingress or corrosion;
improper storage;
unauthorised repairs, alterations or modifications;
customer-supplied parts, unless the issue was caused by our negligent installation;
damage resulting from incompatible chargers or unsafe charging;
physical damage;
unauthorised electrical or performance modifications;
failure to follow safety or maintenance recommendations; or
faults that could not reasonably have been identified or prevented as part of the agreed work.

If you believe there is a problem with our workmanship or a supplied part, please contact us promptly and provide your invoice or repair reference, a description of the issue and, where useful, photographs or supporting information.

If continued use could create a safety risk or cause further damage, you should stop using the equipment.

Where a reported issue is covered by the applicable warranty and we are responsible, we may inspect the equipment and, subject to applicable law:

repair the workmanship;
re-perform the relevant service;
replace or arrange replacement of the affected part; or
provide another appropriate remedy.

Nothing in this section limits or replaces your statutory rights.

28. Products purchased from us

The purchase of physical products may be subject to additional terms relating specifically to the sale of goods, returns, refunds, shipping and manufacturer warranties.

Nothing in these Terms removes or restricts statutory rights relating to goods.

Where a product is defective, not as described, or otherwise fails to meet applicable statutory requirements, you may have rights under UK consumer law.

29. Intellectual property

All intellectual property rights in the website and its content belong to Scoot City Ltd or the relevant third-party rights holder.

This includes, where applicable:

text;
photographs;
graphics;
logos;
product descriptions;
videos;
website design;
software;
databases; and
other original content.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify or commercially exploit our content without our prior written permission, except where permitted by law.

30. Customer photographs and information

Where you provide photographs, videos, documents or other information to us for the purpose of obtaining advice, a quotation, diagnosis or repair, you confirm that you have the right to provide that material.

We may use the information solely for legitimate business purposes connected with providing our services, handling your enquiry, maintaining records or dealing with disputes, subject to our Privacy Policy.

31. Reviews and feedback

We welcome genuine customer feedback and reviews.

Reviews and feedback should be honest and based on your actual experience.

You must not submit content that is:

fraudulent;
defamatory;
threatening;
abusive;
discriminatory;
misleading;
unlawful; or
designed to manipulate ratings or reviews.

We may report or remove content where we are legally entitled to do so.

32. Third-party links and services

Our website may contain links to third-party websites and services.

We are not responsible for the content, availability or privacy practices of third-party websites.

Where you use a third-party payment, finance, delivery, social-media or other service, that service may be governed by separate terms and privacy policies.

33. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of statutory consumer rights;
defective products where liability cannot lawfully be excluded; or
any other liability which cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that:

were not reasonably foreseeable when the contract was formed;
arise from circumstances outside our reasonable control; or
arise solely from pre-existing defects, unrelated subsequent failures, undisclosed modifications, customer-supplied components, misuse, failure to follow safety instructions or continued use after being advised that equipment is unsafe, where we are not at fault and such limitation is legally permitted.

Any limitation of liability is subject to applicable consumer and contract law.

34. Events outside our reasonable control

We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.

Examples may include:

extreme weather;
fire;
flooding;
power failure;
serious equipment failure;
industrial action;
transport disruption;
supplier shortages;
manufacturer delays;
cyber incidents;
government action; or
other circumstances that could not reasonably have been prevented.

We will take reasonable steps to minimise the effect of such circumstances.

35. Complaints

If you are dissatisfied with a product or service, please contact us as soon as reasonably possible.

You can contact:

Scoot City Ltd
Email: info@sxcscooters.com
Telephone: +44 7398 660031

We will investigate complaints reasonably and aim to resolve them fairly.

Please provide relevant information, including your order number, repair reference or other identifying information where available.

36. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Our website may also use cookies and similar technologies, which are governed by our Cookie Policy.

37. Changes to these Terms

We may update these Terms from time to time to reflect:

changes in our services;
changes to our website;
changes to applicable law;
changes to our business operations; or
improvements to our procedures.

The latest version will be published on our website with the date of the latest update.

Changes will not retrospectively alter the terms of a contract that has already been entered into unless required or permitted by law or expressly agreed with you.

38. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

39. No waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

40. Assignment

You may not transfer your contractual rights or obligations to another person without our written agreement, except where permitted by law.

We may transfer our rights and obligations where this does not adversely affect your rights and where permitted by law.

41. Third-party rights

Unless expressly stated otherwise, a person who is not a party to a contract between you and us will not have rights to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

42. Governing law and jurisdiction

These Terms are governed by the law of England and Wales.

Where you are a consumer, you will also retain any mandatory rights you have under the laws applicable to your place of residence.

Subject to those rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.

43. Customer acknowledgement for repair and servicing

When you authorise repair or servicing work, you confirm that:

you have had an opportunity to read these Terms & Conditions;
you have provided information reasonably requested regarding the equipment;
you have disclosed known modifications and previous repairs;
you understand that additional faults may be identified;
you understand that a diagnostic assessment may not identify every fault;
you understand that repairs do not necessarily eliminate unrelated or pre-existing faults;
you understand that safety concerns may result in work being declined, suspended or discontinued;
you understand that equipment may be subject to legal restrictions on its use;
you accept responsibility for ensuring that the equipment is used lawfully and safely; and
you understand that nothing in these Terms removes or restricts your statutory rights.

By authorising repair or servicing work, you agree that these Terms & Conditions form part of the agreement between you and Scoot City Ltd.

Terms & Conditions last updated: 7 September 2026