Terms of service
TERMS OF SERVICE
Last updated: 25 August 2026
1. About these Terms
These Terms of Service ("Terms") govern your use of the website https://sxcscooters.com and, where applicable, your use of services provided by Scoot City Ltd ("Scoot City", "we", "us" or "our").
By using our website, submitting an enquiry, booking a service, purchasing a service or otherwise engaging with us, you agree to comply with these Terms.
Additional terms may apply to particular products or services, including our:
- Terms of Sale;
- Repair and Service terms;
- Returns and Refund Policy;
- Warranty Policy;
- Shipping Policy;
- Privacy Policy; and
- Cookie Policy.
Where a specific agreement or policy applies to a particular transaction, that agreement or policy will apply in addition to these Terms.
Nothing in these Terms affects any statutory rights that you may have under applicable UK law.
2. Who we are
Scoot City Ltd
Trading as SXC Scooters
Company number: 12010592
Registered office:
2nd Floor, Lowry Mill
Lees Street
Pendlebury
Swinton
M27 6DB
United Kingdom
Email: info@sxcscooters.com
Telephone: +44 7398 660031
Website: https://sxcscooters.com
3. Website use
You may use our website for lawful purposes only.
You must not use our website:
- for any unlawful purpose;
- to commit or facilitate fraud;
- to introduce malicious software or harmful code;
- to attempt to gain unauthorised access to our systems;
- to interfere with the operation or security of the website;
- to copy or reproduce website content for commercial purposes without permission;
- to impersonate another person or business; or
- in any manner that could damage our business, website or reputation.
We reserve the right to restrict or suspend access to the website where reasonably necessary for security, maintenance, legal or operational reasons.
4. Website information
We make reasonable efforts to ensure that information displayed on our website is accurate and current.
However, product descriptions, specifications, photographs, availability, pricing and other information may occasionally contain errors or become out of date.
We reserve the right to correct errors and update information.
If an error affects an order you have placed, we will contact you and, where applicable, provide you with the option to proceed on the corrected terms or cancel the affected order.
Nothing in this section limits your statutory rights.
5. Product and service availability
Products and services displayed on the website are subject to availability.
We may discontinue, modify or temporarily suspend products or services.
Where you have already entered into a contract with us, any cancellation or modification will be handled in accordance with the applicable contract and your statutory rights.
6. Repair, servicing and diagnostic services
Scoot City provides specialist repair, servicing, maintenance and diagnostic services for electric scooters, e-bikes, mobility products and associated electrical and mechanical components.
The exact work to be carried out will depend upon the condition of the vehicle and the nature of the fault.
A booking, inspection or diagnostic assessment does not necessarily mean that a particular repair will be possible.
We may need to inspect a vehicle before confirming:
- the cause of a fault;
- the parts required;
- the total repair cost;
- whether a repair is technically possible; or
- whether a repair is economically sensible.
Where the final repair requirement differs materially from the original enquiry or quotation, we will contact you before carrying out additional chargeable work where reasonably practicable.
7. Diagnostic work
A diagnostic assessment is intended to identify or investigate faults.
A diagnostic service does not guarantee that every underlying fault will be identified.
Electric scooters and other electrically powered vehicles can have multiple interacting electrical, mechanical, software and battery-related faults.
Where a fault cannot reasonably be identified without further testing, dismantling, specialist equipment or additional work, we may recommend further investigation.
Any additional chargeable work will be explained to you before it is carried out, where reasonably practicable.
8. Pre-existing faults and concealed defects
Before commencing work, we may identify existing damage, wear, modification, corrosion, water ingress, electrical damage or other conditions that were not apparent when the booking was made.
Where such conditions materially affect the proposed work, we may:
- advise you of the issue;
- revise the quotation;
- recommend additional work;
- decline to carry out particular work where it would be unsafe or unreasonable; or
- return the vehicle without completing the proposed repair.
Where we decline work for safety or technical reasons, we will explain the reason to you.
9. Additional work and quotations
Where possible, we will provide an estimate or quotation before carrying out chargeable work.
An estimate is not necessarily a fixed quotation unless expressly identified as such.
If additional work becomes necessary, we will seek your approval before proceeding where reasonably practicable.
In urgent situations involving safety, protection of property or prevention of further damage, we may take reasonable steps to protect the vehicle or components and will notify you as soon as reasonably practicable.
10. Parts and replacement components
Replacement parts may be:
- genuine manufacturer parts;
- original-equipment parts;
- compatible third-party parts;
- refurbished components; or
- used components,
depending on availability and the work agreed with you.
Where the type or specification of a replacement component is material to the repair, this will be discussed with you where reasonably practicable.
Parts ordered specifically for your vehicle may be subject to supplier availability and lead times.
11. Customer-supplied parts
If you provide a part for us to install, you are responsible for ensuring that the part is suitable and compatible with your vehicle.
We may refuse to install a part where we reasonably believe it is:
- incompatible;
- unsafe;
- damaged;
- counterfeit;
- defective;
- incorrectly specified; or
- otherwise unsuitable.
Where a customer-supplied part fails or is defective, our responsibility is limited to the services we have actually provided, subject to your statutory rights.
12. Modified or non-standard vehicles
We regularly encounter vehicles that have been modified from their original manufacturer specification.
Modifications may include:
- upgraded controllers;
- alternative batteries;
- modified wiring;
- aftermarket displays;
- replacement motors;
- altered firmware;
- additional electrical components;
- aftermarket brakes;
- modified suspension; or
- other electrical or mechanical modifications.
Where modifications materially affect safety, compatibility, diagnostics or repairability, we may decline work or recommend that the vehicle be returned to an appropriate configuration before work continues.
We cannot guarantee compatibility with third-party modifications.
13. Battery and electrical safety
Electric scooters, e-bikes and similar vehicles can contain high-energy lithium-ion battery systems and other electrical components capable of causing fire, electric shock or property damage if damaged, incorrectly modified, improperly charged or otherwise mishandled.
You must inform us of any known battery damage, swelling, overheating, smoke, unusual smell, water ingress, electrical arcing or previous battery modification before bringing a vehicle to us.
We may refuse to accept, store, transport, charge, diagnose or repair a vehicle where we reasonably believe that it presents an unsafe battery or electrical condition.
Where a vehicle presents an immediate safety risk, we may take reasonable measures to isolate or secure it and will notify you as soon as reasonably practicable.
14. Water damage
Water ingress can cause hidden or progressive electrical and mechanical damage.
Where a vehicle has suffered water ingress, we cannot guarantee that repair of an immediately identified fault will prevent future faults arising from corrosion or other consequential damage.
Where appropriate, we may recommend additional inspection, cleaning, drying, corrosion treatment or component replacement.
15. Test riding and testing
Where reasonably necessary to diagnose, repair or verify a vehicle, we may carry out controlled functional testing.
Testing will be undertaken with reasonable care and appropriate regard to safety.
Where a vehicle is unsafe to operate, we may refuse to test ride it.
We are not responsible for faults that subsequently arise solely because of a pre-existing defect, concealed condition or modification that could not reasonably have been identified during the agreed work, subject always to applicable statutory rights.
16. Customer responsibility
You must provide accurate information about the vehicle and its condition.
You should tell us about:
- previous repairs;
- modifications;
- battery replacements;
- electrical work;
- accidents;
- water damage;
- known faults; and
- any other circumstances that may affect the repair.
Failure to provide relevant information may affect the accuracy of diagnosis, the time required to complete work and the safety of the repair.
17. Collection and delivery
Where collection or delivery is arranged by us, the applicable collection or delivery charge will be communicated before the service is provided.
We may use third-party couriers or delivery providers.
Reasonable care will be taken when handling vehicles and parts.
Customers must ensure that the vehicle is made available at the agreed location and time.
Where a customer is unavailable or collection/delivery cannot reasonably be completed because of circumstances attributable to the customer, additional charges may apply where these have been communicated or are reasonably incurred.
18. Vehicles awaiting customer approval
If additional work is identified, we may contact you for approval before proceeding.
Where you decide not to proceed, we will make reasonable arrangements for the vehicle to be returned or collected.
Any legitimate charges already incurred for agreed services, diagnostics, parts specifically ordered for you, collection/delivery or other agreed work may remain payable, subject to applicable cancellation and consumer rights.
19. Storage and uncollected vehicles
Once repair or service work has been completed, or once we have notified you that a vehicle is ready for collection, you should arrange collection promptly.
We may contact you where a vehicle remains uncollected.
If a vehicle remains with us for an extended period after reasonable attempts have been made to contact you, we may charge reasonable storage or handling costs where these have been clearly communicated and are proportionate to the costs incurred.
We will not simply treat an uncollected vehicle as abandoned without taking reasonable steps to contact the owner and providing an appropriate opportunity to collect it.
Where an item is ultimately treated as abandoned, we will act in accordance with applicable law.
20. Payment
Unless otherwise agreed, payment is due when the relevant goods or services become payable.
For repair work, we may require:
- a deposit;
- payment in advance for parts;
- payment before ordering special-order parts; or
- full payment before collection or delivery.
Any such requirement will be communicated before the relevant commitment is made.
We reserve the right not to release a vehicle or goods until amounts properly due have been paid, subject to applicable law.
21. Cancellation of services
Where a consumer enters into a distance or off-premises service contract, statutory cancellation rights may apply.
Those rights will be explained where required.
If you ask us to begin providing a service during a statutory cancellation period, you may be required to pay a proportionate amount for services supplied before cancellation where permitted by law.
Where a service has been fully performed following your express request and the required acknowledgement concerning loss of the cancellation right, statutory cancellation rights may cease where the law permits.
Nothing in these Terms limits any statutory cancellation rights.
22. Appointments
Repair and service appointments are subject to availability.
If you need to cancel or rearrange an appointment, please provide reasonable notice.
Where a cancellation causes us to incur specific, reasonable and non-refundable costs, we may seek reimbursement where legally permitted and where those costs were properly disclosed or agreed.
We will not impose disproportionate cancellation charges.
23. Repairs and statutory consumer rights
Where you are a consumer, services supplied by us are subject to the statutory rights provided by applicable UK consumer law.
In particular, services must be performed with reasonable care and skill.
Where a service does not conform to the contract, you may have statutory remedies, which can include requiring the service to be performed again or receiving an appropriate price reduction, depending on the circumstances.
Nothing in these Terms excludes or restricts those rights.
24. Warranty
Any warranty offered by Scoot City will be subject to the specific terms of that warranty.
Manufacturer warranties are provided by the relevant manufacturer and may be subject to separate conditions.
A warranty does not normally cover damage caused by misuse, accident, water ingress, unauthorised modification or other circumstances specifically excluded by the applicable warranty.
Nothing in a warranty limits statutory consumer rights.
Please refer to our separate Warranty Policy for full details.
25. Products purchased from us
The purchase of physical products is governed by our Terms of Sale, which should be read alongside these Terms.
Nothing in these Terms removes or restricts statutory rights relating to goods.
Where a product is defective, not as described, or otherwise fails to meet applicable statutory requirements, you may have rights under UK consumer law.
26. Electric scooter and e-bike legal use
Customers are responsible for ensuring that any vehicle they own or operate is used in accordance with applicable laws and regulations.
In particular, UK laws and regulations governing the use of electric scooters and other electrically powered vehicles may restrict where and how certain vehicles can be used.
We do not authorise or encourage unlawful use of any vehicle.
A repair, modification or installation of a component does not mean that the resulting vehicle is legal for use on public roads, footways or other public areas.
It is the customer's responsibility to determine whether a particular vehicle is legally permitted to be used in a particular location.
27. Performance and modifications
We may decline requests to make modifications that we reasonably believe could:
- create an unsafe condition;
- damage the vehicle;
- compromise braking or steering;
- create an electrical or battery hazard;
- breach applicable law; or
- expose the customer, us or another person to unreasonable risk.
Where a customer specifically requests a modification, any resulting change in performance, range, speed, braking characteristics or reliability should be understood before the work is undertaken.
28. Intellectual property
All intellectual property rights in the website and its content belong to Scoot City Ltd or the relevant third-party rights holder.
This includes, where applicable:
- text;
- photographs;
- graphics;
- logos;
- product descriptions;
- videos;
- website design;
- software;
- databases; and
- other original content.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify or commercially exploit our content without our prior written permission, except where permitted by law.
29. Customer photographs and information
Where you provide photographs, videos, documents or other information to us for the purpose of obtaining advice, a quotation, diagnosis or repair, you confirm that you have the right to provide that material.
We may use the information solely for legitimate business purposes connected with providing our services, handling your enquiry, maintaining records or dealing with disputes, subject to our Privacy Policy.
30. Reviews and feedback
We welcome genuine customer feedback and reviews.
Reviews and feedback should be honest and based on your actual experience.
You must not submit content that is:
- fraudulent;
- defamatory;
- threatening;
- abusive;
- discriminatory;
- misleading;
- unlawful; or
- designed to manipulate ratings or reviews.
We may report or remove content where we are legally entitled to do so.
31. Third-party links and services
Our website may contain links to third-party websites and services.
We are not responsible for the content, availability or privacy practices of third-party websites.
Where you use a third-party payment, finance, delivery, social-media or other service, that service may be governed by separate terms and privacy policies.
32. Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of statutory consumer rights;
- defective products where liability cannot lawfully be excluded; or
- any other liability which cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses that:
- were not reasonably foreseeable when the contract was formed;
- arise from circumstances outside our reasonable control; or
- relate to business losses suffered by a consumer acting outside the scope of consumer use, where such limitation is legally permitted.
For business customers, any agreed limitation of liability may be set out separately in the relevant business contract.
33. Events outside our reasonable control
We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.
Examples may include:
- extreme weather;
- fire;
- flooding;
- power failure;
- serious equipment failure;
- industrial action;
- transport disruption;
- supplier shortages;
- manufacturer delays;
- cyber incidents;
- government action; or
- other circumstances that could not reasonably have been prevented.
We will take reasonable steps to minimise the effect of such circumstances.
34. Complaints
If you are dissatisfied with a product or service, please contact us as soon as reasonably possible.
You can contact:
Scoot City Ltd
Email: info@sxcscooters.com
Telephone: +44 7398 660031
We will investigate complaints reasonably and aim to resolve them fairly.
Please provide relevant information, including your order number, repair reference or other identifying information where available.
35. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Our website may also use cookies and similar technologies, which are governed by our Cookie Policy.
36. Changes to these Terms
We may update these Terms from time to time to reflect:
- changes in our services;
- changes to our website;
- changes to applicable law;
- changes to our business operations; or
- improvements to our procedures.
The latest version will be published on our website with the date of the latest update.
Changes will not retrospectively alter the terms of a contract that has already been entered into unless required or permitted by law or expressly agreed with you.
37. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
38. No waiver
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
39. Assignment
You may not transfer your contractual rights or obligations to another person without our written agreement, except where permitted by law.
We may transfer our rights and obligations where this does not adversely affect your rights and where permitted by law.
40. Third-party rights
Unless expressly stated otherwise, a person who is not a party to a contract between you and us will not have rights to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
41. Governing law and jurisdiction
These Terms are governed by the law of England and Wales.
Where you are a consumer, you will also retain any mandatory rights you have under the laws applicable to your place of residence.
Subject to those rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
42. Contact information
For questions about these Terms, please contact:
Scoot City Ltd
Trading as SXC Scooters
2nd Floor, Lowry Mill
Lees Street
Pendlebury
Swinton
M27 6DB
United Kingdom
Email: info@sxcscooters.com
Telephone: +44 7398 660031
Website: https://sxcscooters.com
Terms of Service last updated: 25 August 2026
