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Refund Policy

RETURNING OF MERCHANDISE
  • Returned products must be in new, unused condition and include the original box and/or packaging and returned within 14 days.
  • Once your return is received and inspected (usually within 24 hours of receipt) your refund will be processed and a credit will be applied to your credit card or original payment method.
  • Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back us.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or a similar item with the intention of returning the item.
  • Please contact us if you are unsure of any items prior to placing your order, we will be happy to help you decide.
  • See below for instructions on where/how to get your return order back to us.
USED OR DAMAGED MERCHANDISE
  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
  • We encourage you to try out your bike or scooter indoors before heading out on the road.
  • Any merchandise or parts which shows signs of use (wear) or otherwise is in a condition other than it was received cannot be returned.
  • If you have a used an item you do not want, can no longer be returned to Scoot City.
ELECTRONICS, TOOLS, HARD PARTS TOOLS TIRES
  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool Packaging that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.
RETURNS PROCESS
  • You can request a return by emailing us at info@sxcscooters.com
  • Please highlight the item in question with your order number and be sure to choose the reason for returning the item.
  • You have 14 days from receipt of your order to return your merchandise so please be sure to print and ship at your earliest convenience.
  • We need to get all products (and their packaging!) back in new condition.  
  • Contact us and we will instruct you as to which of ours hubs the item will need to be returned too.

Please note - All circumstances are to be considered.

  • The cost of shipping the product back may not be covered.  
  • If you unsure please contact us directly at info@sxcscooters for further assistance.