Privacy policy
PRIVACY POLICY
Last updated: 25 August 2026
1. About this Privacy Policy
Scoot City Ltd ("Scoot City", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- visit or use our website, https://sxcscooters.com;
- purchase products from us;
- book or use our repair, servicing or diagnostic services;
- contact us by telephone, email, WhatsApp, social media or other communication channels;
- request information, quotations or advice;
- subscribe to our marketing communications;
- interact with our website, including submitting forms or making enquiries; or
- otherwise provide personal information to us.
We are a data controller for the personal information we process for our own purposes.
This policy should be read together with our Terms of Service, Terms of Sale, Refund Policy, Shipping Policy and Cookie Policy where applicable.
2. Who we are
Scoot City Ltd
Trading name: SXC Scooters / SXC Scooters Ltd
Company number: 12010592
Registered office:
2nd Floor, Lowry Mill
Lees Street
Pendlebury
Swinton
M27 6DB
United Kingdom
Email: info@sxcscooters.com
Telephone: +44 7398 660031
Website:
https://sxcscooters.com
For general privacy enquiries, please contact us using the details above.
3. What personal information do we collect?
Depending on how you interact with us, we may collect some or all of the following information:
Contact information
This may include:
- name;
- email address;
- telephone number;
- postal or delivery address;
- billing address; and
- information you provide when contacting us.
Order and transaction information
When you purchase products or services, we may collect:
- products or services purchased;
- order number;
- billing and delivery information;
- payment status;
- transaction details;
- warranty information; and
- information relating to returns, refunds or complaints.
We generally do not receive or store your full payment card details where payment is processed through a third-party payment provider.
Repair and service information
If you use our repair, servicing or diagnostic services, we may collect information relating to:
- your scooter, e-bike or other vehicle;
- make and model;
- serial number;
- reported fault or diagnostic information;
- repair history;
- photographs or videos supplied by you;
- parts fitted or replaced;
- warranty information;
- service records; and
- communications relating to the repair.
Communications
We may retain information contained in communications between you and us, including emails, telephone records where applicable, WhatsApp messages, online enquiries and other correspondence.
Website and technical information
When you use our website, certain technical information may be collected automatically, depending on the technologies and services operating on the website.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location derived from IP address;
- pages visited;
- referring website;
- date and time of visits;
- website interaction information; and
- technical information required to maintain website security and functionality.
Where technologies such as cookies, pixels, scripts, tags or similar technologies are used, these will be handled in accordance with applicable UK privacy and electronic communications legislation.
4. How we collect your information
We may collect personal information:
- directly from you;
- when you place an order;
- when you book a repair or service;
- when you contact us;
- when you create or use an account;
- when you subscribe to marketing communications;
- when you submit an online form;
- when you communicate with us through social media or messaging platforms;
- when you use our website; or
- from third parties where this is lawful and appropriate.
We may also receive limited information from payment providers, delivery companies, finance providers, manufacturers and other service providers involved in providing products or services to you.
5. How we use your personal information
We use personal information where necessary to operate our business and provide products and services.
This may include:
Providing products and services
We use information to:
- process and fulfil orders;
- provide repair, servicing and diagnostic services;
- arrange collection and delivery;
- provide quotations;
- communicate regarding repairs and services;
- process warranties;
- handle returns and refunds;
- provide customer support; and
- manage customer accounts.
Payments
We use information to:
- process payments;
- prevent and detect fraudulent transactions;
- administer refunds; and
- facilitate finance or payment options where requested.
Customer communications
We may contact you regarding:
- an order;
- a repair or service;
- an enquiry;
- payment;
- delivery;
- warranty;
- account administration;
- product safety or service information; or
- other matters directly relating to a transaction or service you have requested.
Website operation and security
We may use technical information to:
- operate our website;
- maintain website security;
- prevent fraud and abuse;
- diagnose technical problems;
- improve website functionality; and
- understand how our website is used.
Marketing
Where permitted by law, we may send marketing communications about products, services, promotions or other information that may be relevant to you.
Where consent is required, we will obtain it before sending the relevant marketing communications.
You can unsubscribe from marketing communications at any time.
6. Our lawful bases for processing information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process your information where it is necessary to enter into or perform a contract with you.
For example, processing an order, arranging delivery or carrying out a repair.
Legal obligation
We may process information where necessary to comply with a legal or regulatory obligation.
For example, accounting, taxation, fraud prevention or responding to lawful requests from authorities.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
This may include:
- operating and improving our business;
- maintaining website security;
- preventing fraud;
- managing customer relationships;
- maintaining service records;
- handling enquiries;
- defending or establishing legal claims; and
- sending certain direct marketing communications where permitted by law.
Consent
Where required, we may rely on your consent.
You have the right to withdraw consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Marketing communications
We may use your contact information to provide information about our products and services where permitted by applicable data protection and electronic communications legislation.
Where consent is required, we will ask for your consent before sending marketing communications.
You can unsubscribe at any time by:
- using the unsubscribe facility contained in the relevant communication; or
- contacting us at info@sxcscooters.com.
We will respect your marketing preferences.
8. Cookies and similar technologies
Our website may use cookies and other technologies that store information on, or access information from, your device.
These technologies can include:
- cookies;
- pixels;
- scripts;
- tags;
- local storage; and
- similar technologies.
Some technologies may be strictly necessary for the website to operate.
Other technologies, including certain analytics, advertising, social-media or tracking technologies, may require your consent before they are used.
Where consent is required, we will seek your consent before using the relevant technology.
The ICO's current guidance confirms that PECR applies not only to traditional cookies but also to technologies such as tracking pixels, scripts, tags and other methods of storing or accessing information on a user's device.
Our website will provide appropriate information and controls where consent is required.
You may also be able to manage cookies through your browser settings.
For more information, please see our Cookie Policy.
9. Third-party services
We use third-party companies and service providers to help us operate our business.
Depending on the services you use, these may include providers involved in:
- website hosting and e-commerce;
- payment processing;
- delivery and courier services;
- finance and payment solutions;
- email and marketing communications;
- website analytics;
- website security;
- customer communication;
- social media;
- warranty administration; and
- IT and technical support.
These organisations may process personal information on our behalf or may act as independent controllers for certain processing activities.
Where appropriate, we require processors to handle personal information in accordance with applicable data protection legislation.
10. Payment and finance providers
When you choose a third-party payment or finance option, relevant information may be shared with the provider so that the payment or finance service can be provided.
Our website may offer payment or finance services provided by third parties, which may include Klarna, Laybuy and Humm, depending on the options available at the time of purchase.
Those providers may carry out their own processing and may have their own privacy policies.
You should review the relevant provider's privacy information before using their services.
We do not control the privacy practices of independent third-party organisations.
11. Sharing personal information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
- service providers;
- payment providers;
- finance providers;
- couriers and delivery companies;
- manufacturers and warranty providers;
- website and IT providers;
- professional advisers;
- accountants;
- insurers;
- fraud prevention organisations;
- legal or regulatory authorities; or
- other organisations where required or permitted by law.
We only share information where there is a lawful reason to do so.
12. International transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection legislation.
These safeguards may include adequacy regulations, international data transfer agreements, the UK International Data Transfer Agreement, the UK Addendum to EU standard contractual clauses, or other legally recognised safeguards.
13. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
- provide products or services;
- maintain repair and warranty records;
- comply with accounting and tax requirements;
- resolve disputes;
- establish or defend legal claims;
- prevent fraud; or
- comply with legal or regulatory requirements.
Retention periods may vary depending on the type of information and why we need it.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
14. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- destruction;
- alteration;
- disclosure; and
- other unlawful processing.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
15. Your data protection rights
Subject to applicable legal conditions and exemptions, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request restriction of processing;
- object to certain processing;
- object to direct marketing;
- request transfer of certain information to another organisation; and
- withdraw consent where processing is based on consent.
You also have rights relating to certain automated decision-making and profiling activities where applicable.
If you wish to exercise any of these rights, contact:
info@sxcscooters.com
We may need to verify your identity before completing certain requests.
16. Right to object to direct marketing
You have an absolute right to object to the processing of your personal information for direct marketing purposes.
If you object to direct marketing, we will stop processing your personal information for that purpose.
You can also unsubscribe from marketing communications using the unsubscribe facility provided in the communication.
17. Children's privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children for marketing purposes.
Where a child may use one of our products or services, a parent or guardian may need to provide information or consent where legally required.
18. Automated decision-making and profiling
We do not use your personal information to make solely automated decisions producing legal or similarly significant effects on you unless this is necessary, authorised by law, or otherwise permitted under applicable data protection legislation.
Where a third-party finance provider assesses an application for finance, that assessment may be carried out by the finance provider under its own privacy policy and terms.
19. Third-party websites
Our website may contain links to websites operated by third parties.
This Privacy Policy does not apply to those websites.
We recommend that you read the privacy policy of any third-party website before providing personal information.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our business;
- changes to our website;
- changes to our service providers;
- changes in technology; or
- changes to applicable legislation or regulatory guidance.
The latest version will be published on our website with the date of the latest update.
21. Complaints
If you have concerns about how we have handled your personal information, please contact us first:
Scoot City Ltd
Email: info@sxcscooters.com
We will investigate your complaint and attempt to resolve it.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
You can find information about making a complaint directly with the ICO through its website.
22. Contact us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Scoot City Ltd
Trading as SXC Scooters
2nd Floor, Lowry Mill
Lees Street
Pendlebury
Swinton
M27 6DB
United Kingdom
Email: info@sxcscooters.com
Telephone: +44 7398 660031
Website: https://sxcscooters.com
Privacy Policy last updated: 25 August 2026
