• MANUFACTURER BACKED WARRANTIES
  • RETURNS AND REFUNDS

Scoot City Limited is committed to providing the highest quality products on the market and welcomes customer feedback that can assist us further in achieving this goal. All our products come with 12 Month Manufacturer Backed Warranty.

  • To determine warranty requirements for a specific product, please contact us directly at info@sxcscooters for assistance.
  • Please note warranty processing will be subject to the individual manufacturer's policies and discretion.
  • Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
  • It is important to observe the rider restrictions for your particular product.

1. What does my warranty cover?

  • This warranty is expressly limited to manufacturing faults, defects and repair are the sole remedies of the warranty.
  • The warranty components includes motor, battery, controller, throttle and display unit, charger unit, all other electrical wiring and components.
  • The cost of shipping the product back may not be covered. All circumstances to be considered.
  • If you unsure please contact us for further assistance?

2. What does my warranty not cover? 

  • Normal wear and tear
  • Damage due to improper assembly or maintenance.
  • Damage due to the installation of incompatible parts or accessories.
  • Damage or failure due to accident, misuse, abuse or neglect.
  • Damage due loading over the manufactuers weight limit.
  • Damage due to exposure to water or dampness.

3. In what circumstances does my warranty become void?

  • The scooter has been ridden in the rain or has any water ingress*
  • Any modification to the frame, or components voids this warranty entirely.
  • The scooter has been misused - for example it has been ridden by a rider over the recommended weight.
  • The scooter has not been maintained – for example unchanged punctures and missing parts.
  • The scooter has been serviced or modified by anyone other than an authorised partner.
  • If you are not the original owner.

4. Warranty Procedure

  1. Please email us at info@sxcscooters.com.
  2. Please send photos and video evidence of the damage/issue and order number which must be attached.      
  3. Scoot City will review the information provided and will respond with a resolution within 48hrs.

5. What are the scooter rider restrictions and recommendations? 

  • We have categorised which are adult scooters and which are suitable for kids, please adhere to these categories?
  • Kids scooters are built for ages 7-13yrs or 110cm-155cm tall and should not be ridden by anyone over 55kg.
  • If you are unsure which Scooter or Electric Bike to buy, and wish to check before purchasing? Please contact us at info@sxcscooters.com

RETURNING OF MERCHANDISE

  • Returned products must be in new, unused condition and include the original box and/or packaging and returned within 14 days.
  • Once your return is received and inspected (usually within 24 hours of receipt) your refund will be processed and a credit will be applied to your credit card or original payment method.
  • Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back us.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or a similar item with the intention of returning the item.
  • Please contact us if you are unsure of any items prior to placing your order, we will be happy to help you decide.
  • See below for instructions on where/how to get your return order back to us.

USED OR DAMAGED MERCHANDISE

  • Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.
  • We encourage you to try out your bike or scooter indoors before heading out on the road.
  • Any merchandise or parts which shows signs of use (wear) or otherwise is in a condition other than it was received cannot be returned.
  • If you have a used an item you do not want, can no longer be returned to Scoot City.

ELECTRONICS, TOOLS, HARD PARTS TOOLS TIRES

  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  • Any Tool Packaging that has been opened or seal broken is non-returnable.
  • Open box items for which the packaging has been destroyed are not returnable.

RETURNS PROCESS

  • You can request a return by emailing us at info@sxcscooters.com
  • Please highlight the item in question with your order number and be sure to choose the reason for returning the item.
  • You have 14 days from receipt of your order to return your merchandise so please be sure to print and ship at your earliest convenience.
  • We need to get all products (and their packaging!) back in new condition.  
  • Contact us and we will instruct you as to which of ours hubs the item will need to be returned too.

Please note - All circumstances are to be considered.

  • The cost of shipping the product back may not be covered.  
  • If you unsure please contact us directly at info@sxcscooters for further assistance.