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SHIPPING POLICY

 

ORDERS & SHIPPING INFORMATION

Tracking information will be made available to you via your email provided at purchase, this will allow you to view the tracking information for any recent orders you have made.

We understand that when you make an order, you want your order as quickly as possible and we will do our best to make that happen!

Most of our products we sell, will ship quickly and be delivered to you in the fastest an most efficient way from a distribution centre in the UK.

We also operate from two other distribution centres, which are based in Poland and Germany, and some of our products will be shipped directly to you from these distribution centres if this means you get your order faster - More info

Most products will be marked "In Stock and are Shipped fast,

Within 24 –48 Hours".  

Most stock items in the UK will be delivered to you within 2 - 4 business days - (Please allow 24hr-48hr handling time before shipment)

Before placing an order - (Please review the ETA displayed on the product page) If the ETA is within 2-4 Business days, then this is a domestic shipment.

If the ETA displays - 5 - 10 Business days - Then this will be a shipment which is coming from our distribution centre in the EU

Most stock items in the UK will be delivered to you within 2 - 4 business days - (Please allow 24hr-48hr handling time before shipment)

A shipping confirmation email including carrier specific tracking information will typically be sent within 48 hours.

For example, if you place an order Monday night and it ships out Tuesday afternoon, you'll receive your tracking information either Tuesday evening or Wednesday morning.

Most orders will be shipped via DPD, DHL, For international shipments and for our Domestic shipments we use TNT, XDP, DX & Parcelforce

 

SHIPPING & HANDLING PROCESS

Business days are Monday-Friday; Saturday and Sunday are not included in shipping days.

For a more specific delivery ETA based on the exact item(s) you want to purchase, please see the ETA on the product page, as will be reflected for you to identify before making your purchase with us.

Fast Standard Shipping

Most of our items will ship directly from a UK warehouse

Delivery is typically 2 - 4 business days (24hr-48hr handling time excl)

Items which ship from an EU distribution centre

Delivery is typcially 5 - 10 business days (24hr-48hr handling time excl)

OUR SHIPMENT PROCESS:

Order Successful

After you have successfully placed your order with us, you'll immediately receive an order confirmation email.

If you have any requests for your order or amendments, kindly let us know, as soon as possible before your item enters the shipment processing stage.

Processing 

Note: Orders with more than one item, the processing time will be based on the items with carry the most weight, and have the larger dimensions.  

Our vendors carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment.

We are happy to announce that now most orders can be shipped out within 48 hours.

Please note, that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.

If you have any issues with your order, you can submit a query to info@sxcscooters.com or reach us via online chat.

Or to track your order, you can track it directly HERE

We are available 7 days a week

Shipping

We partner with major international shipping companies to offer different methods.
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will still try our best to deliver on time should this arise.

Delivered 

Note: For tracking numbers, it may take up to 48hrs before it becomes active on the tracking website. If the information is not available please try again later.

Please be rest assured that the estimated shipping time is valid regardless of the tracking site updates.

For Wholesale enquiries or for more information on our shipment policy.

Please email us at info@sxcscooters.com

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Scoot City Limited
130 Old Street, London, EC1V9BD, United Kingdom / Company Number: 12010592 / Vat Number: GB 351 1600 45

© 2019 Sxcscooters is the trading name of Scoot City Ltd.

Disclaimer - Electric Scooters are not to be used on footpaths, cycle lanes or roads in the UK.  It is the complete responsibility of the customer to ensure that you operate your e-scooter within all country and local laws.  The customer assumes all liability and risk associated with the use of electric scooter products and holds Scoot City Ltd and owners free from any liability caused by their use.