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SHIPPING POLICY

 

ORDERS & SHIPPING INFORMATION

Tracking information will be made available to you via your email provided at purchase, this will allow you to view the tracking information for any recent orders you have made.

We understand that when you make an order, you want your order as quickly as possible and we will do our best to make that happen!

Most of our products we sell, will ship quickly and be delivered to you in the fastest an most efficient way from a distribution centre in the UK.

However we also operate from a number of distribution centres, which are based in Poland, Germany and France, and work closely with our vendors in order to have some of our products shipped directly to you from their warehouse if this means you get the product faster - More info

Most products will be marked "In Stock and are Shipped fast,

Within 24 –48 Hours".  

Most stock items will be delivered to you to 5 - 7 business days - (Please allow 24hr-48hr handling time before shipment)

A shipping confirmation email including carrier specific tracking information will typically be sent within 48 hours of an item shipping.

For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
Most orders will be shipped via DHL, however we use UPS as well.

 

SHIPPING & HANDLING PROCESS

Business days are Monday-Friday; Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA based on the exact item(s) you want to purchase, please email or message us before placing an order.

Fast Standard Shipping

Most of our stock ships directly from a UK warehouse

Delivery is typically 5 - 7 business days (24hr-48hr handling time excl)

OUR SHIPMENT PROCESS:

Order Successful

After you have successfully placed your order you will receive an email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing 

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

Our vendors carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment.

We are happy to announce that now most orders can be shipped out within 48 hours. Kindly note a small quantity of orders which are shipped in from our EU distribution centre may still need between 5 - 10 business days.

Please note, that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.

If you have any issues with your order, you can submit a query to info@sxcscooters.com or reach us via online chat.

We are available 7 days a week

Shipping

We partner with major international shipping companies to offer different methods.
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Delivered 

Note: For tracking numbers, it may take up to 48hrs before it becomes active on the tracking website. If the information is not available please try again later. Please be rest assured that the estimated shipping time is valid regardless of the tracking site updates.

For Wholesale enquiries or for more information on our shipment policy.

Please email us at info@sxcscooters.com

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