HAVE A QUESTION?
Want to know a bit more about our products, our company, or our brands?
To help you get your answers quickly, we’ve compiled a list of some of the most popular questions we’ve received from customers, accompanied by our thorough answers. Can’t find what you’re looking for? Leave us a message, we’ll be happy to assist you.
HOW LONG DOES IT TAKE TO CHARGE A BATTERY?
The battery takes 60-90 minutes for a full charge and will last for 25-30 miles. This range is dependent on the users weight, road conditions, and temperature. The battery automatically recharges when cruising downhill
HOW DURABLE ARE YOUR SCOOTERS?
They can handle most surfaces and are engineered to withstand rain, wind, and sand are well equipped in handling hard bumps and sharp turns. Please note: We DO NOT recommend intentionally getting your Scooter wet.
DO YOU OFFER FINANCE
Yes, we offer Klarna and Laybuy finance facilities - Frequently Asked Questions about Klarna here / Questions about Laybuy here
Both options are interest free.
WHAT IS THE MAXIMUM RIDER WEIGHT FOR SCOOT CITY ELECTRIC SCOOTERS?
Most of our scooters have a recommended maximum rider weight of 100 kg (15 stone and 10 pounds)
WHAT SHOULD I DO IF I HAVE A PROBLEM WITH MY E-SCOOTER OR E-BIKE?
If you are unfortunate enough for your scooter or bike to develop a fault, please email us at email@example.com - simply include your order number/delivery postcode with a brief explanation of the fault. We aim to get back to you within 48hrs.
CAN YOU USE AN ELECTRIC SCOOTER IN THE RAIN?
Unfortunately, electric scooters aren't designed to be used in the rain. If you do choose to use an e-scooter in wet conditions, you run the risk of water damage – which could void your manufacturer warranty if something goes wrong with your e-scooter at a later date.
However, we have found that the e-scooters and e-bikes can be ridden in wet conditions if you avoid puddles, don't ride in heavy rain and after use just wipe down the scooter to ensure that there is no residual water left to get in the battery compartment.
I HAVE BEEN SCAMMED BEFORE, ARE YOU LEGIT?
Rest assured, we are a real, trusted UK business. We are also on hand to answer any of your queries via our online chat service or via firstname.lastname@example.org. If you have any further questions please do not hesitate to contact us. For your information, our registered business details are: SCOOT CITY LIMITED 12010592 - Incorporated on 22 May 2019
ARE E-SCOOTERS LEGAL?
UK Law - Electric scooters are currently illegal on both roads and pavements in the United Kingdom, however can be used on privately owned land.
Legality - please check your local legislation for e-scooters 0 emissions PLEV (Personal Light Electric Vehicle/Powered Transporter)
I'M NOT AT HOME DURING THE DAY. HOW CAN I GET MY ORDER?
Please note us in advance, better before dispatch time. We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbor who you know is in during the daytime. Please ensure the right address and post code.
HOW HARD IS TO RIDE AN ELECTRIC SCOOTER?
Its actually fairly easy and intuitive. Most people are able to ride freely after about 15 min.
WHAT IS YOUR SHIPPING POLICY?
You can find out further info on our shipping policy here
WHAT IS YOUR RETURNS POLICY?
You can find further info on our returns policy here